STEP 1Before you get started with your first delivery, make sure to update your account information and upload any required documents.
STEP 2Now that you’ve completed your account, these next few steps will show you how to place your first order. Start by filling out your pick up location(s).
STEP 3Then, start by adding your first product. Make sure you fill all the required information.
STEP4To place your first order, your wallet needs to be topped up with the required amount. Not sure of the amount? Double check by using our Shipping Calculator tool.
STEP5That’s it! You’re all set, you can now add your first shipment!
Privacy policy
Last updated March 15 ,2024
This privacy policy for iCarry Group Holding Ltd. a company incorporated and registered under the laws of the Abu Dhabi Global Market, with registration number (000006495) and whose registered offices are at DD-14-124-027, 14th Floor, Al Khatem Tower Wework Hub71, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates (“iCARRY”) whereby iCARRY owns 100% shares of (i) iCARRY SAL (Registered number 1025152, Lebanon) (“iCARRY SAL”) (ii) iCARRY Ltd (Registered number 11985514,UK) (“iCARRY UK”), and (iii) iCARRY UAE (Registered number 1023462, UAE) (“iCARRY UAE”), (iCARRY, iCARRY SAL, iCARRY UK, iCARRY UAE referred to collectively with any other affiliate, subsidiary, sister company or associated company of iCARRY as the “Group”, “we”, “us”, “our”, “company”), describes how and why we might collect, store use, and/or share (“process”) your information when you use our services (“Services”) such as when you:
Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
Summary of key points.
This summary provides key points from our privacy policy but you can find out more details about any of these topics below:
When you visit, use, navigate, register our Services, we may process personal information depending on how you interact with us, and the Services, the choices you make and the products and features you use.
Personal information you disclose to us.
In short: we collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interesting obtaining information about us or our Services, when you participate in activities on the services, or otherwise when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information. However, any data/information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as sensitive information:
We do not rent or sell your personal information in personally identifiable form to anyone, provided certain personal information may be transferred in connection with business transfers
Image Data Collection, Use, Sharing, and Storage.
In our app, image data is primarily used to enhance app functionality, enabling features such as personalized user experiences and interactive content. This data also plays a crucial role in improving our services, as analyzing image usage patterns helps us to optimize app performance and user interface design. Furthermore, image data assists in developing new features and services tailored to meet user preferences and needs more effectively.
We collect, use, share, and store image data, particularly driver photos, with utmost care and security. This data is integral for our app's functionality and user experience.
Our app utilizes image data, specifically driver photos, to enhance functionality by allowing the app admin and the driver to visually identify each other, fostering a sense of security and trust. This visual identification feature is crucial for efficient service management and user satisfaction. Additionally, analyzing these images helps in service improvement by enabling us to refine user interfaces and streamline the matching process between drivers and admins.
To collect image data, our app primarily uses direct user uploads and integrated camera functionalities, ensuring users are the source of this data. We clearly state the purpose for image data usage, such as enhancing user profiles or facilitating identity verification within the app, ensuring it aligns with app functionality and user experience. Users are provided with clear options to control their image data, including consent prior to collection, options to update or delete images, and settings to manage privacy preferences. This approach upholds transparency and aligns with data protection regulations, giving users full control over their image data.
Application data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permissions:
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide us with must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected:
In short: some information such as your internet protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our Services.
We automatically collect certain information when you visit, crawl, use, register, navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we may collect information through cookies and similar technologies.
The information we collect includes but not limited to:
How much information we collect from you or your clients depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the services.
You have the right to request access to your personal information held by us. Additionally, we uphold your right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services. This means you can receive your data from us in a structured, commonly used, and machine-readable format, and have the right to transmit this data to another data controller without hindrance from us."
Regarding data retention, we may keep a copy of your information in our archives, under specific conditions such as compliance with legal obligations. The duration of this retention will be as necessary to fulfill these obligations or as permitted by law.
In short: we process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with the law, we may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In short: we only process your personal information when we believe it is necessary and we have a legal reason to do so under applicable law, to comply with laws, to provide you with services to enter into or to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our services.
In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy policy, since we determine the means and/or purposes of the data processing we perform. This privacy policy does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide Services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf.
If you want to know more about our carrier’s privacy practices, you should read their privacy policies and direct any questions you have to them.
In short: we are not responsible for the safety of any information that you share with third parties that we may link to, or who advertise on our Services, or with the carriers.
The Services, including our offer wall, may link to third-party websites, online services, or mobile applications and/or contain advertisements from third-parties that are not affiliated with us and which may link to other websites, services or applications.
Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services or applications.
The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us.
We cannot guarantee the safety and privacy of data you provide to any third parties or our carriers. Any data collected by third parties or carriers, including other websites, services, or application that may be linked , or provided on the platform which are operated by third parties and are not controlled by, or affiliated to, or associated with the company.
You should review the policies of such third parties or carriers.
in short: we aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure, so we cannot promise or guarantee that hacker, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although, we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We implement stringent technical and organizational measures to protect user data, especially against data breaches, ensuring its security and integrity.
We share data, including sensitive image data, with third parties only when necessary, ensuring they adhere to strict privacy standards.
All information you provide to the company, including sensitive information, is provided voluntarily. The user has the right to withdraw his/her/its consent at any time, in accordance with the terms of this privacy policy, but please keep in mind that consent withdrawal is not retroactive. You can withdraw your consent at any time by emailing us at info@icarry.com. Upon withdrawal of consent, please be aware that the functionality of the app will be affected, potentially rendering it unusable. This is due to the integral role of your data in providing our services.
You are entitled to have any inaccurate or incomplete personal data rectified. If you wish to request a correction, please contact us.
You can access, modify, correct, and delete personal information provided voluntarily by the user and collected by the company in accordance with this privacy policy. If the user updates his or her information, the company may keep a copy of the information that the user originally provided to the company in its archives for the user documented herein. If you wish to update or correct your personal information, please email the company at info@icarry.com and communicate the change (s) for updating the company's records.
For deletion requests, our process allows you to request the removal of your personal data from our records. However, please note that in certain circumstances, such as legal obligations or ongoing transactions, immediate deletion may not be feasible.
If you do not provide your information or consent for the use of personal information, or if you later withdraw your consent for the use of the personal information that has been collected, the company reserves the right to discontinue the Services for which the said information was sought.
In short: yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you by prominently posting a notice of such changes.
We will notify users of any material changes to our privacy policy, especially those affecting how we process personal data, through email or app notifications."
We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Any complaints, abuse or concerns with regards to content and or comment or breach of these terms/Privacy Policy shall be immediately informed through email to info@icarry.com.
Responding to User Requests.
We aim to respond promptly to user requests, such as access, correction, or deletion of personal data, typically within 30 days of receiving a request. These services are provided free of charge, unless the request is unfounded, excessive, or repetitive.